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Position Description

IT (Information Technologists) generally design, operate, or maintain technology products. Not
limited to employment with technology companies, IT specialists may work with any businesses,
agencies, or organizations that use technology or manage large amounts of information.

Regardless of the sector, IT specialists usually provide similar services related to software,
hardware, databases, Web resources, networks, and enterprise systems. IT specialists will also
work with external partners, including consultants, agencies and vendors, to arrive at the most
appropriate system of integration of multiple systems. With information technology constantly
changing, specialists must stay up-to-date on emerging technologies and the potential
effectiveness of these advancements in their current system.

Essential Functions

 maintains information technology systems (PC & LAN equipment)

 provides IT operations functions to offices for the organization's standard hardware,
software, and voice/data network solutions

 responsible for the purchase, installation, and life-cycle maintenance of PCs, servers,
and LAN network, connectivity equipment

 as appropriate, provides escalated on-site support of hardware, software, and network
connectivity issues.

 acts as the primary point of communication between TIS and operating, business, and
functional units.

 performs local administration and operates functions as appropriate in accordance with
standards, policies, and procedures.

Duties

 in cooperation with TIS, local operations staff and key users, provides strategic,
budgeting and disaster recovery/business continuity planning to offices and staff in
multiple operating, business and functional units.

 Responsible for local inventory maintenance and software license management.

 Monitors security compliance in accordance with TIS standards, policies, and
procedures.

 Responsible for maintenance of systems documentation such as TIS operations
manuals.

 Serves as the technical and communications liaison to and from stakeholders and office
key users for TIS communications, initiatives, needs assessments, etc.

 Responsible for procurement, installation, and life-cycle maintenance of IT hardware and
software (includes PCs, peripherals, servers, networking equipment, operating systems, and other software)

 Provides new staff with PC/account setup and orientation.